Working with Insurance After a Flood: What You Need to Know

When your home or business is affected by flooding, knowing what to do first can make a big difference. The good news is you don’t have to wait for your insurance company before starting the cleanup. JAE is an insurance-approved supplier, which means you can call us first, we’ll get the restoration process started quickly, then you can lodge your insurance claim.

Why You Should Call JAE First After a Flood

In a flood, time is of the essence. The longer water sits, the more damage it can cause to your carpets, flooring, walls, and belongings.
By contacting JAE immediately, you can:

• Prevent further damage with fast water extraction and drying.
• Protect your belongings before mould or contamination sets in.
• Get expert documentation of the damage for your insurance claim.
• Avoid delays that can occur if you wait for your insurer’s approval before starting work.

No matter who your insurer is, JAE can work directly with them. We’re trusted by major insurance providers across New Zealand, so you can rest assured you’re in safe hands.

How the Flood Restoration Process Works

Our flood restoration process is designed to be fast, effective, and transparent:

1. Call JAE
   We’ll respond as soon as possible, assess the damage, and start mitigation work.
2. Assessment and Documentation
   Our team will take photos, measure moisture levels, and create a detailed report for your insurance claim.
3. Insurance Coordination
   Once you lodge your claim with your insurance, we will liaise directly with your insurance company to ensure a smooth claims process. You will also be kept in the loop at every step of the process.
4. Water Extraction and Drying
   Using specialised equipment, we remove standing water and begin drying affected areas.
5. ‍Cleaning and Restoration
   Depending on the extent of damage, we’ll clean, sanitise, and restore your home or business to its pre-flood condition.

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Why Work With an Insurance-Approved Supplier Like JAE?

Working with an insurance-approved supplier means:

• Your restoration work meets insurance quality standards.
• You can often get repairs started sooner than waiting for an adjuster.
• You reduce the stress of handling paperwork and approvals yourself.
• You know the job is being handled by qualified professionals.

At JAE, our technicians are trained in water damage restoration, mould prevention, and structural drying. With decades of experience, we’ve helped countless Kiwis recover from floods quickly, safely, and with minimal disruption.

Tips for Managing Your Insurance Claim After a Flood

• Take photos and videos of the affected areas before anything is moved.
• Keep records of all damaged items, including approximate values.
• Retain receipts for emergency repairs or temporary accommodation.
• Let JAE help, our reports can be submitted directly to your insurer to support your claim.

After a flood, don’t wait for your insurance company to give you the green light. Call JAE first, we’ll handle the immediate response, protect your property, and work directly with your insurer to make the claims process as smooth as possible.

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FAQs

Q: Can I contact JAE before calling my insurance company?
A: Yes! In fact, it’s recommended. JAE is an insurance-approved supplier, so we can start the restoration process immediately and then help you with the insurance claim.

Q: Will my insurance cover the cost if I contact JAE first?
A: Absolutely. Because JAE works with all major insurance companies, the work we do can be included in your insurance claim once it’s lodged.

Q: How fast can JAE respond to a flood?
‍A: Our local teams are on call 24/7, including after normal working hours, and can respond quickly, often within hours, to help prevent further damage and start drying your property right away.