JAE Group Privacy Policy
The protection of your privacy is important to us, and we are committed to acting in accordance with the Privacy Act 2020.
Who we are
JG Licensing Limited (JGLL), of 42B Tawa Drive, Albany, Auckland, New Zealand, a New Zealand company providing flood and fire restoration, carpet cleaning, pest control, upholstery cleaning, stain treatments and other related services throughout New Zealand; and
JAE Group Incorporated (JGI) an incorporated society of 42B Tawa Drive, Albany, Auckland, New Zealand; (together, “We/our”).
Our individual JAE branches are also required to follow the terms and conditions of this Privacy Policy.
Purpose for collecting your information
We collect, hold, use and share your personal information for providing services to you, including (if applicable) insurance-related work.
We may collect personal information directly from you or indirectly from third parties where permitted by law.
The types of information we may collect include your name, contact details, address, insurance claim information, payment information, property information, photographs, correspondence and details relating to the services we provide.
Where applicable, we also collect, hold, use and share your personal information so that we can comply with legislation that applies to us. We may disclose personal information where this is necessary for providing our services, authorised by you, reasonably connected to the purposes for which the information was collected, or otherwise permitted or required by law.
We collect personal information for purposes including providing services to you, communicating with you, processing insurance-related work, managing accounts and payments, improving our services, marketing our services where permitted by law, complying with legal obligations, resolving disputes, and protecting our lawful interests.
Who we may give your information to or obtain it from
We are the intended recipients of your information along with our individually owned JAE branches and related entities. We may also give your information to, and obtain it from, others, including:
Where we collect personal information about you from a third party rather than directly from you, we will take reasonable steps to notify you of that collection in accordance with the Privacy Act 2020.
Information from you or about you may be stored physically or electronically, including in offshore facilities, by:
Where your information is stored physically or electronically outside New Zealand, we take reasonable steps to ensure that the holder of the information are subject to privacy protections that provide safeguards comparable to those under New Zealand privacy law.
We take reasonable safeguards to protect personal information against loss, unauthorised access, use, modification, disclosure, or misuse.
We may use cookies, website analytics tools, and similar technologies on our websites to improve website functionality, analyse website traffic, and enhance user experience.
We retain personal information only for as long as necessary for business, insurance, legal, regulatory, and operational purposes.
Contact us to access or correct information held about you
You may request access to, or correction of, the information we hold about you. Please contact us at group.office@jae.co.nz or write to us 42B Tawa Drive, Albany, Auckland 0632, New Zealand.
If you believe your privacy has been breached or you have concerns about how we have handled your personal information, you may contact our Privacy Officer using the details below.
Authorisation to collect, hold, use and share your and others’ information
By engaging with our services or providing information to us, you acknowledge that we may collect, hold, use and share your personal information in accordance with this privacy policy and applicable law.
Where you provide us with personal information about any other person, you confirm that you have their authority to both:
Contact us about this policy
We encourage you to regularly review this privacy policy, as we may update it in the future.
If you have any concerns or queries in relation to our privacy policy please attention this to the “Privacy Officer” at the email address group.office@jae.co.nz, or alternatively send written correspondence to 42B Tawa Drive, Albany, Auckland 0632, New Zealand.
If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner through its website at https://www.privacy.org.nz.
If you do not wish to receive marketing information from us, please email or write to us at the address and email address above or use the unsubscribe links at the bottom of our marketing emails.
Updated May 2026
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