Carpet Cleaning

The Carpet Cleaning Professionals

For over 50 years JAE has been a trusted service provider for New Zealand insurance companies, property managers, businesses, and homeowners, delivering the very best professional carpet cleaning services. Protecting and maintaining your carpet will not only extend its life, but also provides a healthier home for your family.


Every day your carpet is subject to more wear and tear than any other item in your home. To keep your carpet free from allergens and dirt, your carpet needs to be cleaned every 6 to 12 months. JAE offer a total Carpet Care package that cleans, sanitises, deodorises and protects your carpet, helping to combat allergens.

Carpet Cleaning

Benefits of Carpet Cleaning

Protect your investment

JAE's proven carpet cleaning processes ensure dirt and allergens are removed thoroughly, without leaving excess water or sticky residue. JAE uses a unique process that not only lifts your carpet's pile but also enhances its colour.

Improved Appearance and Durability

JAE use a deep clean hot-water extraction process to achieve the best results possible. This method provides a deep clean of your carpet, leaving it smelling fresh and ready to walk on soon after cleaning.

JAE Carpet Cleaning Process

  1. Our team will start by inspecting the rooms you want to be cleaned and talk through the carpet cleaning process with you.
  2. Then, we will move as much furniture as we can out of the way.
  3. We start carpet cleaning by spot treating any areas that need extra attention.
  4. Then, we will use our patented carpet cleaning machines to deep clean.
  5. These machines pump hot water into your carpet to release any dirt deep within the fibers, then extract the water and remove the dirt.
  6. The powerful suction of our carpet cleaning machine removes a significant amount of water so your carpet will dry within hours.
  7. Finally, we will complete an inspection with you to make sure you are happy with your clean carpet.

Frequently Asked Questions

Will carpet cleaning get rid of fleas in my carpet?

Generally no. While cleaning will improve any infestation we recommend that you arrange with your local JAE branch for them to return several days after cleaning to treat any remaining infestation. This secondary treatment will eradicate any residual adult flea activity and also disrupt the flea larval cycle thereby ridding you of any ongoing flea invasion.

What method do you use for cleaning?

We clean carpets using steam cleaning, also known as ‘hot water extraction’. JAE’s hot water extraction method gently removes the toughest and deepest dirt safely. Our specially formulated cleaning solution and hot, soft water are inserted deep within the carpet fibres. Following this our powerful carpet steam cleaning machinery extracts 95% of the moisture bringing with it deep-down dirt, allergens and cleaning solution. Carpet manufacturers recommend this cleaning method.

How long will it take to clean my carpets?

On average, it will take approximately 15-20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary stain treatments.

How long will it take for my carpet to dry after a cleaning?

The length of time it takes for your carpet to dry is dependent on the weather. Airflow, temperature and humidity all have an effect. It could take from 8 – 24 hours. Using fans, dehumidifiers, air-conditioning, and heating systems (depending on the weather) can help. We may use blocks or paper, under furniture legs for instance, make sure you leave those in place until the carpet is totally dry. Walking on the carpet is ok but wear clean rubber soled shoes, or no shoes at all. You certainly don’t want to be walking on your freshly cleaned carpet in street shoes. Think also of your safety when walking from damp carpet on to slippery floors.

Do you move my furniture?

The simple answer is Yes. There are some items we are not able to move such as pianos, large electronics, china cabinets, beds, dressers with mirrors, pool tables, any furniture that sits flat on the carpeted surface. We also recommend that you remove items such as lamps, plants, breakables, knick knacks and electronics. We won’t charge extra to move small and easily movable items of furniture. Once we have finished we will return anything we have moved to its rightful place on protective padding as needed.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolour the carpet fibres. The age of the carpet and the type of carpet fibres also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

Do I need to vacuum before you arrive?

A light vacuuming in the traffic areas is recommended but not required. If needed, the technician can pre-vacuum the area to be cleaned.

Read more FAQs

Additional JAE Services

JAE provide a wide range of services for both residential and commercial customers. Our services include everything from carpet and rug cleaning, upholstery cleaning and stain treatments to full flood and fire restoration services and pest control.

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