JAE Insurance Approved Supplier

Fire & Smoke Restoration

Do you need help cleaning up after a fire?

Get help now!

24/7 Nationwide Emergency Flood Restoration

Our technicians are trained to recognise the unique behaviour of smoke and the various types of smoke damage such as Protein, Natural and Synthetic.  We can then identify the most effective cleaning method to be applied in each instance.

We can help treat floor coverings, walls, ceilings, upholstery, soft furnishings, mattresses, drapery, even household contents.

JAE use experienced, qualified fire technicians who maintain certification to international standards.

Fire and Smoke Damage Restoration Company

Fire Damage Restoration Benefits

Back to Original

JAE's specialised fire teams are experts when it comes to the clean up after a fire event. JAE can clean and restore any area of your home or business affected by smoke and soot damage.

Protect Your Belongings

After a fire, certain chemical reactions occur that mean, if left a few days, some of your belongings may be unable to be saved. A quick call to JAE gives your belongings the best chance of being restored.

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JAE's Restoration Process

  1. An assessment is carried out on the affected area/s by JAE technicians and a plan for recovery will be put in place.
  2. JAE will outline which items can and cannot be saved and can prioritise the cleaning and restoration process for items most important to you.
  3. We will then commence the removal of smoke and soot damage with JAE’s state of the art technology.
  4. JAE will then treat your home or business with specialised air and deodorising equipment to restore your air's purity and get rid of nasty odours.

Frequently Asked Questions

Do you communicate with my insurance company regarding a claim?
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"Yes, we do, once you have lodged a claim and a referral has been sent to our office. We will liaise with you, your insurance company, and any other professionals such as Loss Adjusters working on your claim. A full report with photos is uploaded to your insurance company, and they are kept up to date with progress. An itemized list of contents removed from the site is also produced for you and your insurance company. We take our instructions/scope from the insurer. Everything we do during the restoration gets communicated to the insurer. When we encounter any problems along the way, we will consult with them to resolve any issues."

Can I re-enter my home while the restoration is going on?
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"It depends on the severity of the damage and the extent of the restoration work being done. Avoid the potential for injury by staying away from your home and not re-entering it until a professional has approved it. Your home will be a work site for a while and may be unsafe due to various work-related hazards and cleaning chemicals. In addition, depending on the extent of the damage, and if remaining in the home is not safe, we recommend talking to your insurance company about temporary accommodation. However, if you need to periodically come and go from the house, and it is safe to do so, yes you can. We care about the safety and well-being of our customers."

What is the first thing to do after a fire has damaged my home?
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A house fire is a devastating experience, regardless of the amount of damage. Your first instinct may be to begin the clean-up and repair work, but there are several key things to work through first… Make sure your family is safe and well. Minimize time spent inside a contaminated indoor environment without appropriate breathing protection. Contact your insurance company. They will arrange an inspector to assess and record the damage to the buildings and your contents too. Your insurance company will also explain the claims process. This will include telling you when you can start hiring tradespeople to clean up and repair the damage. If you're a tenant, contact your landlord as soon as possible. If the NZ Fire Service are on site, they will advise you on when you can safely re-enter the property. They will also organise or tell you to disconnect the power, phone, and gas services to your home. Depending on the extent of the fire and whether it is safe, it is a good idea to take photos of the damage caused. Once you get the go-ahead from the insurance company, you can begin the repair and clean-up work. Often a fire causes severe smoke and water damage which requires professional cleaning and repairs. JAE has the required experience and know-how. Water and smoke-damaged furniture, carpets and drapes require professional cleaning. Some furniture may need to be dried as soon as possible to prevent mould growth. Structural damage must be repaired by a Licensed Building Practitioner. Remember to keep all the receipts in the days following the fire for any essential services, accommodation or supplies you needed to purchase. Your insurance company may reimburse you for these. But ask them before making any purchases or organising assistance though.

How long does fire restoration take?
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This process varies depending on the severity of the fire and smoke damage. It can take anything from one week to a few months. There are multiple things to restore after a fire and smoke damage. Cleaning of the dwelling. Cleaning of its contents, curtains, drapes, carpets, rugs, and clothes. Electrical items need to be tested. Most of this work is done by professionals which involves sub-contractors as well. JAE has extensive training and experience in fire and smoke restoration, and we aim to complete the work as efficiently and quickly as possible. We have a good reputation with various insurance companies and will keep you informed throughout the process.

What steps are taken for flood restoration?
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You will speak with a certified restoration specialist very soon after your call. Then once we view the damage, our trained certified technician will follow our industry standards to ensure your home is restored how it was before the damage occured.

How do I get in touch with JAE if I have a flood or fire emergency?
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We are available 24 hours a day to help you handle your water emergency. Just call us at 0800 225 552 and our Customer Service Advisors will have a certified restoration specialist get in touch with your right away.

Additional JAE Services

JAE provide a wide range of services for both residential and commercial customers. Our services include everything from carpet and rug cleaning, upholstery cleaning and stain treatments to full flood and fire restoration services and pest control.

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Stain Treatment

At JAE, we've put years of training and research into developing many of our own products and processes for tackling the toughest of stains.

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Stain Treatment
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Fabric Protection

With our fabric protection products, you can relax and enjoy your home and furnishings with peace of mind, knowing they are well protected.

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Fabric Protection
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Rug Cleaning

JAE offers highly specialised and delicate cleaning and stain treatments to revive and enhance most rugs.

More about
Rug Cleaning

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