Promotion Terms and Conditions

• All Promotions are only open to residents of New Zealand aged at least 18 years.
• Information on how to enter the relevant Promotion, including any instructions in JAE branch advertisements, printed material, social media or websites will form part of the terms and conditions for the relevant Promotion. To the extent of any inconsistency in the information in any advertisements, printed material or websites, these standard promotion terms and conditions will prevail.
• The Promotion may not be claimed in conjunction with any other offer, unless specifically agreed to in writing by the branch offering the Promotion
• The Promotion offered will be satisfied by the advertising JAE branch(es) only, and in the related territory of that JAE branch, unless otherwise specified.
• Promotional pricing is not applicable for existing job bookings (unless agreed to by the branch concerned). If payment is required, then the service must be paid for in full as per our usual terms and conditions of payment, as viewable on our website.
• The Promotion is for a limited time only (dates will be advertised) and are subject to availability. If no date is written, the offer will be for one month from the first date of publication of the Promotion.
• The branch offering the Promotion reserves the right to end the sale or offer at any time, without prior notification or advertisement.
• Promotion pricing applies to the specified services only. These services will be outlined in the advertised Promotion. All other services and products listed on any JAE brochures or websites or via radio, social media, or other promotional material are excluded from the Promotion being redeemed.
• Each JAE Branch is independently owned and operated and a separate legal entity, separate and distinct to JAE Group Incorporated.
• These terms and conditions apply to all Promotions offered by any independent JAE branch within New Zealand.
• Any Promotion made by a JAE branch through any social media platform is in no way connected to that social media platform provider, and that provider is not liable for the Promotion in any way.
• If the Promotion is a giveaway, then winner will be chosen as per the advertised arrangement. If no such arrangement is advertised, then the winner will be drawn at random by the advertising JAE branch. The winner will then be contacted directly by the JAE branch within one week of the draw.  If the winner cannot within one week of the draw being held, either by phone or by email, then the prize will be re-drawn until a winner is found.  The branch offering the Promotion, and the JAE Group Incorporated accept no liability from any injury or accident that may arise from the person/entity using/accepting the Promotion won.
• Any personal information collected by the JAE branch as part of the Promotion will be held and used in accordance with the Privacy Act 2020.  
• The JAE branch reserves the right to request any prize winners to provide proof of identity, proof of residency at the nominated prize delivery address and/or proof of entry validity. In the event that such proof is not provided by the prize winner, is not received by the JAE branch within a reasonable time or is not satisfactory to the JAE branch, then that prize winner shall forfeit their rights to the prize.
• All decisions made by the JAE branch are final with respect to all matters relating to any Promotion and no further correspondence or discussions will be entered into.
• The JAE branch reserves the right to change, suspend or cancel the terms and conditions for a Promotion at any time.
• Except for liability that may not by law be excluded, the JAE branch and JAE Group Incorporated will not be liable for any loss, claim, cost, expense, liability or injury suffered by any person in any way associated with any Promotion or for any prizes.
• All Promotions are bound by the laws of New Zealand and any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.
• Any discount, promotion, giveaway offered by the JAE Group Incorporated will be satisfied by a nominated JAE branch and subject to the same terms and conditions as stated above.
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JAE’s Carpet Cleaning Tag and Win Competition November 2025 - Terms & Conditions

• ‍Promoter: The promoter of this competition is JAE Group New Zealand.‍
• Competition Period: The competition opens on Tuesday 18 November 2025 and closes on Sunday 14 December 2025 at 11:59pm NZDT. Entries submitted after this time will not be accepted.‍
• Eligibility: Entry is open to residents of New Zealand aged 18 years or older. ‍
• How to Enter:

1. Follow on Instagram (@jae.co.nz) or Facebook (@jaegroupnz).
2. Tag a friend in the comments of the competition post.
3. Both you and the tagged friend will go into the draw.
4. You may enter as many times as you like, across both Instagram and Facebook, provided you tag a different friend in each comment.‍

• Prize: There will be one winner drawn from the combined entries on Instagram and Facebook. The winner and their tagged friend will each receive a whole-house carpet clean (up to the value of $1,000 including GST), to be carried out by JAE. The prize is non-transferable, non-refundable, and cannot be exchanged for cash. The carpet clean must be redeemed within 6 months of the winner being notified, and is subject to service availability and location.‍
• Winner Selection: The winner will be selected at random from all valid entries received during the competition period. The draw will take place on Monday 15 December 2025.‍
• Winner Notification: The winner will be notified via direct message on the platform they entered through. The winner must respond within 7 days to claim their prize, otherwise a new winner may be selected.‍
• Content & Publicity: By entering, participants agree that JAE Group may use their name, social media handle, and entry for promotional purposes without further compensation, where permitted bylaw.

The winner also agrees to:

1. Have their photo taken on the day their carpets are cleaned for use on JAE’s social media channels.
2. Allow JAE to take before and after photos and/or videos of their carpet cleaning for promotional use across JAE’s marketing platforms.

• General Conditions: JAE Group reserves the right to cancel, modify, or suspend the competition if fraud, technical failures, or any other factors beyond the promoter’s reasonable control affect the integrity of the competition. The promoter is not responsible for entries lost, delayed, or misdirected. Participation in this competition constitutes acceptance of these Terms & Conditions.‍
• Privacy: Any personal information collected will be used for the purpose of administering this competition and in accordance with JAE Group’s privacy policy.

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10% Off Carpet Cleaning – Terms & Conditions

• ‍This offer is valid for 10% off carpet cleaning services only.

• The promotion is available to customers who book through JAE after seeing the offer on JAE social media channels.
• To redeem the discount, customers must mention the promo code JAE10 at the time of booking.
• Bookings must be made by 30 January 2026 to qualify for the discount.
• The discount applies to the total carpet cleaning service cost (excluding any additional services such as upholstery, rug cleaning, stain protection, or restoration services).
• This offer cannot be used in conjunction with any other discount, promotion, or special offer.
• The discount is not transferable and cannot be redeemed for cash.
• Standard JAE service terms and conditions apply.
• Availability may vary by location and is subject to technician availability.
• JAE reserves the right to amend or withdraw this promotion at any time without prior notice.

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