Do tenants have to get carpets professionally cleaned?

do tenants need to clean carpets in rentals

When renting a property, many tenants wonder about their responsibilities at the end of their tenancy, particularly regarding the cleanliness of carpets. One common question is: "As a tenant, do I have to get carpets cleaned?"

The Short Answer: No, Not Necessarily
According to the guidelines provided by Tenancy Services in New Zealand, tenants are required to leave the premises in a "reasonably clean and tidy condition." This means removing all your belongings, wiping down surfaces, and generally ensuring the place is neat and presentable. You do not have to have your carpets professionally cleaned before you move out, as long as the carpets are left in a condition that could be considered reasonably clean.

What Does "Reasonably Clean and Tidy" Mean?
The term "reasonably clean and tidy" can be somewhat subjective. Generally, it means that the property should be clean and free from dirt, dust, and rubbish. For carpets, this would typically involve vacuuming to remove surface dirt and ensuring there are no obvious stains or messes.

Situations Where Professional Cleaning Might Be Considered
While professional carpet cleaning is not a requirement, there are situations where it might be advisable:

  1. Long-Term Tenancy: If you have lived in the property for several years, normal wear and tear will inevitably make the carpets dirtier than they were at the start of your tenancy. In such cases, it may be beneficial to consider professional carpet cleaners, like JAE, to restore the carpets closer to their original condition.
  2. Visible Stains or Dirt: If there are noticeable stains or significant dirt that a standard vacuuming won’t remove, professional stain treatment might be necessary to meet the "reasonably clean" standard.
  3. Disputes: If there is a potential dispute with your landlord about the cleanliness of the property, having the carpets professionally cleaned could help to avoid or resolve issues, providing a clear standard of cleanliness.

Consulting a Property Management Firm
If you are unsure about your responsibilities or the state of the carpets, it may be worth consulting with a professional property management firm like Crockers Property Management. They can provide guidance on what is expected and whether professional cleaning is advisable in your specific situation.


  • Professional carpet cleaning is not a mandatory requirement for tenants.
  • Tenants must leave the property in a reasonably clean and tidy condition.
  • In cases of long-term tenancy or visible dirt, professional cleaning is worth considering.
  • Consulting with a property management company can clarify your responsibilities.

By understanding these guidelines, you can ensure that you meet your obligations as a tenant without incurring unnecessary expenses. Always aim to leave the property in a condition that you would be happy to move into yourself.

If you think your carpets could do with a professional clean or stain treatment, contact JAE today and we’ll take care of it!

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